The customer support that you can receive from your hosting company is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have a technical trouble with a current account. Timely and correct info about a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine web hosting provider not from some reseller. When you obtain a hosting account from a company that does not own its servers and it can't access them immediately, it's almost certain that you'll wait for a few days so as to have a response to your question, so your web sites may stay offline for a long time. However, a supplier that offers various means of communication and has a technical support crew that is available at any time will assist you to right away and help you decrease or entirely avoid any downtime and possible losses.
24/7 Customer Support in Hosting
The customer and tech support services for our hosting packages are twenty-four-seven, so you can forget all about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an e-mail message. If you do have an account, you're able to open a support ticket in addition to the other three options for contact. You're able to select the most appropriate way to contact us depending on what your location is or what kind of device you use. We will assist you for more or less any webhosting-related query that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you will be able to benefit from our 24/7 tech support services even on public holidays. All of your sites will be available all of the time and so will we. With plenty of connection options, you'll be able to select the most convenient method to contact us and find out about our services if you don't have an account yet, or get support in case you're already our customer. You'll be able to call us, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour reply time warranty, although it rarely takes over 20 min to get assistance no matter the complexity of the problem. With our customer and technical support services, we are there for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server from our company, you can contact us 24/7 for any kind of server-related issue or fordifferent difficulties and / or questions associated with the pre-installed software your server comes with. If you haven't ordered your virtual private server plan yet, you will be able to find out more information about our services by giving us a call or by using the live chat service. For more tech problems, you can send an email or open a trouble ticket via your billing Control Panel and you will get assistance within no more than one hour regardless of the time of the day, even on weekends and holidays. The typical answer time in most cases doesn't exceed 30 minutes. In case you'd like to have assistance for third-party software, you will be able to use the Managed Services upgrade which you can include to each and every VPS plan and our administrators will help you with any set up or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have well-timed support in general, let alone when you operate a whole server, so each and every dedicated server that we provide includes 24/7 support with one-hour response time guarantee regardless of the problem. The service is free of cost for any type of difficulties with your server or the software that was installed from our administrators during the setup, which means that you're able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from your billing section or you could send an email message, and the actual response time for both rarely exceeds thirty minutes because we have administrators available 24-7-365. If you want general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you could take advantage of our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you will be able to include to your server package through your billing Control Panel.