A ticketing system is the most common channel of correspondence that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to fix an issue that requires a certain period of time to investigate or that needs to be escalated to an admin. Thus, all responses contributed by either party will be kept in one place in the event that somebody else wants to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts in order to execute some operation or to reach the company’s tech support staff. If you would like to manage a handful of domains and each one of them is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. Moreover, it can take a considerable length of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Hosting
Our hosting services include an integrated support ticket system, which is part of our custom-built Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything associated with the hosting service itself in the exact same location – payments, web files, emails, tickets, etc., eliminating the need to use different systems. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with just several clicks without ever logging out of your hosting Control Panel. During the process, you can select a category and our system will present you with a variety of articles, which will supply you with additional information and which may help you resolve any given issue even before you actually post a ticket. We guarantee a trouble ticket response time of maximum one hour, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our customer service staff members, you’ll be able to send a ticket straight from your Hepsia Control Panel instead of going through an entirely different support platform like you’ll have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to send a new ticket without difficulty and to browse through older tickets using an intelligent search box. In addition, you will be able to read the relevant knowledgebase articles that our system will present you with depending on the category that you choose for your new ticket. You can accomplish all the aforementioned procedures without leaving your Control Panel at any time, so if you experience any challenge or have an enquiry, you can contact our technicians and solve the problem in question in less than sixty minutes via one single platform.