Should you ever encounter a problem with your website and be incapable of dealing with it yourself, ask the respective hosting provider’s customer support team to help you get the website back online. A swift resolution would be best, but lots of companies answer within 24 hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be resolved quickly, your website may not work properly or may not be available at all for a prolonged period, so you may lose prospective clients because it’s quite unlikely that anybody would eagerly come back to a site that is inoperative. With this in mind, you should make sure not only that you can touch base with your hosting provider, but also that they can reply and assist you in a well-timed fashion. If an application update doesn’t proceed smoothly or you erase something unintentionally, for example, the site must be restored swiftly so as to avoid lengthened unreachability.
One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any support ticket that you submit or any email that you write is only sixty minutes, even if you contact us on weekends and national holidays. Whatever the nature of your inquiry or issue might be, we will lend you a hand right away and will give you the required information to rectify any problem with your websites. The real response time usually does not exceed 15-20 minutes, so you can just forget about waiting around for hours to get an issue solved or even worse than that – waiting a whole day only to get an answer that more info is necessary whilst nothing’s fixed. We’ll offer you assistance at once because we understand exactly how priceless time can be in the dynamic electronic age. The sixty-minute reply guarantee is valid for any technical or billing enquiry that you may have related to our hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you’ll obtain a response within only 1 hour. You can contact us whenever you wish with regard to general, technical or billing issues and since we are working 24 hours a day, 7 days a week, you will invariably obtain help in a well-timed fashion. Depending on the particular issue or question, we’ll provide you with more details, sort out the problem if it’s been caused by something within our reach or advise you on what actions to take if you need to edit a given setting for a software app that we can’t access. You can just forget about waiting around for an entire day for each reply. In reality, in the majority of cases we respond to tickets and emails within 20 to 25 minutes max.