Although this isn't the mainfactor for you to distinguish a reliable hosting supplier from a bad one or a reseller from a real supplier, being able to call and talk to a live person is an indicator that you aren't dealing with a one-person service provider and that you'll be able to get in touch with somebody any time you're in need of assistance. The telephone support for hosting services may range from general to experienced, therefore the issues which can be resolved with a phone call differ depending on the particular service provider. Usually, these issues are simpler and include billing or 1st level tech issues since more complex tasks usually require a support ticket where both you and the administrators can track the proceedings with a particular situation. Still, having the option to phone call your service provider will save you lots of time and efforts for the numerous tiny problems which may eventually show up when you manage your web hosting account.
Phone Support in Hosting
Because we have live phone support 14 hours daily, you'll be able to contact us and consult with our customer support agents to get more information about any of the hosting services that we provide and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we have telephone numbers on three continents so that you can call the one nearer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you will be able to call us about general and billing issues, or even about some technical issues. In case the issue is strictly technical or it needs longer time to handle, you'll have to go through our ticketing system, that will allow both you and our technical support crew to keep track of the details given by each side.
Phone Support in Semi-dedicated Hosting
When you need more details regarding the Linux semi-dedicated hosting services that we offer, you have the option to call one of the three support phone lines we have across the globe - in the United States of America, Great Britain and Australia. By doing this, you have the option to check in advance whether our solutions are appropriate for your web sites. If you're already our client and you own a semi-dedicated account, you can reach us on the phone for fourteen hours every day about any kind of billing or basic questions. For strictly tech troubles you'll need to use our ticketing system and communicate with our tech support because sometroubles simply need more time to be taken care of, still we will help you on the phone with various minor technical issues as well, saving you the time and efforts.