Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We provide a one–hour response guarantee for any support ticket or e–mail that you send to the customer service team. We’ll quickly respond to all standard questions and forward right away the case to our sysadmins if additional assistance is needed. If you order our Admin Services package, we’ll complete any of the included server management services at a time that has been agreed upon preliminary.

  • Top quality support service

  • A Top–Notch Customer Support Service

  • We will be at your disposal 24/7 to respond to any questions that you may have with regard to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need help tackling server administration procedures, you can take a glance at our Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel is pre–installed for each Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most instructional articles have video versions which demonstrate all the actions that you can perform in a very illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.