Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance team is qualified to swiftly take care of all of our hosting services customers’ concerns and help inquiries. Through our ticket system, you’ll be able to supply your request and a support crew fellow member will likely go back to you in only maximum sixty minutes. In fact, practice proves that the common answer time period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our help support service is provided by a group of licensed consultants which are ready to respond to your questions as fast as possible. You are able to contact the support crew by launching a customer assistance ticket from your Hosting Control Panel or by posting us an e–mail message. On business days, you may also contact us on the phone or make use of the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel presents a detailed practical knowledge base that’s included in all sections. In each section, you’ll find a Help control key that will load for you a selection of step–by–step guides on how to employ a particular element or conduct a specific action. Furthermore, we have generated course online videos so as to get a better idea of the Control Panel’s interface.