Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help section built into our Hosting Control Panel. It features an ever–enlarging knowledge base with commonly asked questions and in–depth educational articles prepared by our seasoned customer support staff.

  • Top quality support service

  • Educational Video Clips

  • We have prepared a collection of how–to video tutorials that detailedly display how you can fix a common issue related to your hosting services account. You’ll find the educational videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 help desk service and come with a one–hour support ticket response guarantee. Our professional technical support engineers will be online 24–7–365 and will solve any problem that you could possibly stumble upon within less than 1 hour after the ticket submission. In most cases, a reply will be provided to you within 20 minutes.