Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Warranty

  • Our group of service technicians will try their best to respond to your assistance inquiries within approximately 1 hour. If, however, the issue you have stumbled upon needs some help from the Administrators’ =Dept,= we’ll address the ticket to the technician in charge and will post a reply to notify you.

  • Top quality support service

  • Expert Technical Assistance Service

  • Our tech support Dept is going to be on shift for you day–and–night to to take care of all service inquiry tickets that you send to us. We offer client help and support for all the programs that are pre–configured on your web server. These include our custom made Hosting Control Panel, the chosen Operating System plus the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A comprehensive and constantly updated article base is integrated into our custom–built Hosting Control Panel. It provides quick tips on how to execute all of the general web site supervision tasks. The Help zone includes thorough how–to articles and reviews and step by step video guides. You can reach the Help area by clicking on the Help or Video buttons in the upper right side of each Control Panel section.